Returns & Warranty
When you receive your order, please inspect that the items match your order. Be sure to save the box and shipping carton in the unlikely event that you’ll need it for a return shipment.
What Qualifies for a Return?
We accept returns for products purchased within 14 days from the order date.
We will issue a refund as long as the following criteria are met:
• Request is made within 14 days from the date of order.
• Product is returned in the same condition as it was when shipped and must be in new or like new condition.
• Must be received in the original packing material and with all of its accessories such as: charger, power cable, accessories, and user guides. The product returned will be inspected when it arrives at the warehouse and you will be charged the selling price for any item missing or damaged and it will be deducted from the refund amount.
• Copy of a valid receipt or Misa direct online store auto generated order number is required.
Restocking fees :
Returns are subject to restocking fees of 15%-30% of the purchase price. Misa may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy. Misa reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
Misa does not charge for restocking fees for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site, provided the item is returned within its return policy period and in accordance with the Return Policy.
In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Misa will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
How to return a product
To initiate a return, contact our Customer Care team by email at contact@heymisa.com
Please provide the following information
• Your Name
• Email Address
• Contact Phone Number
• Order Number
• Last Four Digits of the Credit Card Used to Purchase
• Date of Purchase
• Copy of Receipt
• Reason of Return
Return Shipping Label
Customers are responsible for return shipping costs. Misa does not charge for return shipping labels for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. For returns of unopened items that are returned in the original condition as shipped that were originally shipped via large item shipments, customers are responsible for any return shipping costs.
In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Misa will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
How to Exchange a Product
If you purchased from heymisa.com and your product arrived damaged or incorrect, please contact our Customer Care team by email at contact@heymisa.com
ONE (1) YEAR LIMITED WARRANTY ON ELECTRONIC PRODUCTS.
What is Covered by This Warranty?
Misa warrants the Misa-branded hardware electronics product and accessories contained in the original packaging (“Misa Product”) against defects in materials and workmanship when used normally in accordance with Misa’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”).Misa’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
What is Not Covered by This Warranty?
This warranty does not apply to any non-Misa branded products or any software, even if packaged or sold with Misa hardware. When a Misa product is purchased from an unauthorized reseller or party, the Misa warranty will not be valid. Manufacturers, suppliers, resellers, or publishers, other than Misa, may provide their own warranties to you but Misa, in so far as permitted by law, provides their products “AS IS”. Software distributed by Misa with or without the Misa brand is not covered by this warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Misa does not warrant that the operation of the Misa Product will be uninterrupted or error-free. Misa is not responsible for damage arising from failure to follow instructions relating to the Misa Product’s use.
This warranty does not apply: (a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Misa Product outside Misa’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Misa or an Misa Authorized Service Provider (“AASP”); (g) to a Misa Product that has been modified to alter functionality or capability without the written permission of Misa; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Misa Product, or (i) if any serial number has been removed or defaced from the Misa Product.
Your Responsibilities
Before receiving warranty service, Misa or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Misa’s procedures for obtaining warranty service.
Following warranty service, your Misa Product or a replacement product will be returned to you as your Misa Product was configured when originally purchased, subject to applicable updates. You will be responsible for adding any embellishments reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.
How to Obtain Warranty Services
You may wish to access and review the online help resources at Support before seeking warranty service. You may also contact a Misa representative or, if applicable, an AMSP, using the information provided below. A MISA representative or AMSP will help determine whether your MISA Product requires service and, if it does, will inform you how MISA will provide it.
MISA Service and Support can be contacted in the following ways:
Online: https://heymisa.com/contact/
Email : contact@heymisa.com
Warranty Service Options
Misa will provide warranty service through one or more of the following options:
(i) Mail-in service. To receive mail-in warranty service, you must first contact Misa Service and Support for eligibility and to obtain a Return Merchandise Authorization (RMA) number.
(ii) Do-it-yourself (DIY) parts service. Misa -sanctioned DIY parts service allows you to service your own Misa Product. Misa is not responsible for any labor costs you incur relating to DIY parts service.
Detailed instructions for these options can be found at Support or by contacting Misa Service and Support and Service at the telephone number listed above. Misa reserves the right to change the method by which Misa may provide warranty service to you, and your Misa Product’s eligibility to receive a particular method of service. You may be responsible for shipping and handling charges depending on your location and the date of purchase. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Misa may repair or replace products and parts with comparable products and parts that comply with local standards.
What will Misa do in the Event the Warranty is Breached?
If during the Warranty Period you submit a valid claim to Misa or an AASP, Misa will, at its option, (i) repair the Misa Product using new or previously used parts that are equivalent to new in performance and reliability, (ii) replace the Misa Product with a product that is at least functionally equivalent to the Misa Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability.
Misa may request that you replace certain user-installable parts or products. A replacement part or product, including a user-installable part that has been installed in accordance with instructions provided by Misa, assumes the remaining warranty of the Misa Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced item becomes Misa ‘s property.
Warranty Limitations That May Affect Consumer Law
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MISA DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MISA LIMITS, TO THE EXTENT PERMITTED BY LAW, THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MISA ‘S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, MISA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE MISA PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE MISA PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. MISA DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY MISA PRODUCT UNDER THIS WARRANTY OR REPLACE THE MISA PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE MISA PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
PRIVACY
Misa will maintain and use customer information in accordance with the MISA Customer Privacy Policy.
GENERAL
No Misa reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty is governed by and construed under the laws of the country in which the Misa Product purchase took place. Misa is identified at the end of this document according to the country or region in which the Misa Product purchase took place. Misa may restrict warranty service to the country where Misa or its Authorized Distributors originally sold the Misa Product. Misa or its successor in title is the warrantor under this warranty.
